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Helpdesk/Desktop Support


Course Code: HDS220
Length: 56 days

Schedule and Registration

Course Description

The combination of the CompTIA A+, Network+, Security+ and ITIL certifications enables students to gain a true understanding of the basics of Information Technology that are needed when starting a career in this field. By earning these certifications and learning how to assemble and disassemble a computer, how routers and switches work, how to safeguard their own personal networks and computers from intruders, and methodologies that organizations use in the IT field, someone with little to no experience can show a potential employer that they are serious and ready for a career in Information Technology.

This course is an instructor led course that combines four certifications into one course. This course is roughly 50% lecture and 50% labs, and will also be combined with professional development and soft skills training that will help students become employed in a Helpdesk/Desktop Support Role. This course will be a blend of technical training, hands on labs, group activities, and lecture. This training will only be 4 hours a day, 5 days a week so the student can better retain the information being taught.

Prerequisites

It is recommended that students taking this course have a basic knowledge of computer use and terms.

Benefits of Attending this Class

Upon successful completion of this course, the student should be able to:

  • Have the skills necessary to be proficient as a Helpdesk/Desktop Support Technician
  • Have the knowledge to become CompTIA A+, CompTIA Network+, CompTIA Security+, and ITIL Foundation certified

Textbook(s) and Required Tools/Supplies

  • Textbook (required): All In One CompTIA A+ Certification Exam Guide Ninth Edition by Mike Myers, All in One CompTIA Network+ Certification Exam Guide Sixth Edition by Mike Myers, All In One CompTIA Security+ Certification Exam Guide Fourth Edition by Mike Myers, All In One ITIL Foundation Exam Guide by Mike Myers
  • Supplies and/or tools: Tools and supplies provided in the CompTIA A+ Certification Kit, Network+ Kit, Security+ and CompTIA A+ Test Prep, CompTIA Network+ Test Prep, CompTIA Security+ Test Prep, and ITIL Foundations Test Prep.

Course Contents

Week 1
  • Introduction of Class
  • Assessment Results
Week 2
  • CompTIA A+ Training with labs
  • Professional Development and Soft Skills Training
Week 3
  • CompTIA A+ Training with labs
  • Professional Development and Soft Skills Training
Week 4
  • CompTIA A+ Training with labs
  • Professional Development and Soft Skills Training
Week 5
  • CompTIA A+ Training with labs
  • Professional Development and Soft Skills Training
Week 6
  • CompTIA Network+ Training with labs
  • Professional Development and Soft Skills Training
Week 7
  • CompTIA Network+ Training with labs
  • Professional Development and Soft Skills Training
Week 8
  • CompTIA Security+ Training with labs
  • Professional Development and Soft Skills Training
Week 9
  • CompTIA Security+ Training with labs
  • Professional Development and Soft Skills Training
Week 10
  • ITIL Foundations Training with labs
  • Professional Development and Soft Skills Training
Week 11
  • ITIL Foundations Training with labs
  • Professional Development and Soft Skills Training
Week 12
  • Mock Interviews and Career Panel