Our Trainers Consult, Our Consultants Train
Tru64 UNIX - Operating System Telephone Support
PARSEC Group's 24 x 7 support services can help you with questions and problems you may have related to the Tru64 UNIX operating system and many layered software products.
PARSEC Group utilizes a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. Call history is recorded and detailed reports may be provided to you, in accordance with your service level agreement.
Our most common call topics include:
- Questions on startup and shutdown
- Backup and Restore procedures
- Detailed queries on process versus system logic
- Inquiries regarding
- Proper handling of tapes
- Data transfers
- File system characteristics
- Requests for setting up networked devices
- General troubleshooting
- Crash analysis
- Scripting and procedures
- Nominal performance recommendations
| ...and much more |
These are the kinds of situations every system administrator faces at one time or another and you'll want to have the advantage of having PARSEC Group on your team. For support of your Tru64 Unix systems, call (866) 3-PARSEC, (866) 372-7732.
PARSEC Group Advantages
Great job Lori! This was the first time we've had a SW issue with this customer and I was concerned about how we would respond. This is an important customer and being primarily a HP-UX shop, our Tru64 knowledge is very limited. You came thru with flying colors and I'm sure Steve felt the same way.
Sam P. Sales Executive in the Information Management Industry
Advantage 1: Responsiveness
PARSEC Group's support team is at your service 24 x 7. When you call PARSEC Group's support line, you are
directly connected to a live operator, who will put you in immediate contact with one of our on call technical
account managers. The technical account manager will efficiently work to resolve the issues based upon
the service level agreement you have with PARSEC Group.
Advantage 2: Comprehensive Call-Tracking System
PARSEC Group utilizes a comprehensive call-tracking system to monitor the progress of each call from first contact
through resolution of the issue(s). Our incident-tracking procedure captures the complete history of
your call, eliminating the need for you to describe the same story repeatedly while resolving your issue.
You receive regular updates as the technician works your issue to resolution. All calls are thoroughly
documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you in
accordance with your service level agreement.
Dear Mr. Williams,
I would like to take this opportunity to thank you for the job well done by your Technical Account Manager Mr. John Lanier. Recently, we were having a major issue with one of our Servers. We called PARSEC for support and had the pleasure of working with Mr. John Lanier. We noticed that he went far and beyond the call of duty to help us resolve the problem. I found Mr. Lanier to be a very knowledgeable professional who is willing to take the time to resolve the problem. I was also very delighted when I received follow up phone calls from him. Having professional persons like Mr. Lanier on your team makes us feel very comfortable to PARSEC for support any time.
Hossein B. UNIX System Administrator in the Marketing Information Resources and Solutions Industry
Advantage 3: Senior-Level Technicians
PARSEC Group employs experienced technicians to handle support calls, giving you quick access to an expert
skill set. This spares you the all-too-common call escalation nightmare that can occur when you are trying to
get assistance on a complex problem. PARSEC Group's technicians are also consultants and trainers, which means
that they have real-world experience and an excellent ability to communicate.
Advantage 4: On-Shore Support
PARSEC Group has always provided "on-shore" support for its clients. We only provide
on shore support,
and we only have the highest level of technical expertise manning our support center. Since all
of our support personnel teach as well as support, you will not have to deal with communication issues.
Each of our support personnel has over 20 years experience in their field of expertise. This means that
all of our support personnel are only high end; you will not have to worry about dealing with the first
level call screeners that provide obstacles instead of help. Part of PARSEC Group’s mission statement
is to provide the highest level of customer service possible. And based upon our extremely high customer
retention rates and feedback that we receive from our customers, we are accomplishing that goal.
Contact PARSEC Group today at 888-4-PARSEC, by e-mail to experts@parsec.com or via our inquiry form for assistance with your Tru64 Unix systems.
