Tru64 UNIX - Support

PARSEC Group's 24 x 7 support services can help you with questions and problems you may have related to the Tru64 UNIX operating system and many layered software products.

We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. Call history is recorded and detailed reports can be furnished according to your service level agreement.

Our most common call topics include:

• Questions on simple startup and backup/restore procedures
• Detailed queries on process versus system logic
• Crash dump analysis
• Uncertainties about proper handling of tapes, data transfers, file system characteristics
• Requests for setting up networked devices
• General troubleshooting
• Scripting and procedures
• Nominal performance recommendations
  ...and much more

These are the kinds of situations everyone faces at some time or another and you'll want the advantage of having PARSEC Group on your team.

If you can use some help with your Tru64 UNIX systems, please contact us at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.

PARSEC Group Advantages

Advantage 1: Responsiveness
Our support team is at your service 24 x 7. When you call PARSEC Group's support line, you are directly connected to a live operator, who will put you in immediate contact with one of our on-call technical account managers. The manager will take your information and will efficiently work to resolve the issues based upon the service level agreement you have with us.

Advantage 2: Comprehensive Call-Tracking System
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution of the issue(s). Our incident-tracking procedure captures the complete history of your call, eliminating the need for you to describe the same story repeatedly while resolving your issue. You receive regular updates as the technician works your issue to resolution. All calls are thoroughly documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you.

Advantage 3: Senior-Level Technicians
PARSEC Group employs experienced technicians to handle support calls, giving you quick access to an expert skill set. This spares you the all-too-common call-escalation nightmare that can occur when you're trying to get assistance on a complex problem. Our technicians are also consultants and trainers, which means that they have real-world experience and an excellent ability to communicate.