I would like to personally offer up some glowing praises for Lori Spencer. She was not only as knowledgeable as I could possibly ask for, but also had great customer service skills and a very friendly and understanding attitude. If I can pile any more praise on her, please let me know, I will be happy to go out of my way to do so.
Jason H. IT Analyst in the Manufacturing Industry.
Telephone Support
Advantage 1: Responsiveness
- Support is available 24x7
- Live operator will direct connect you to our experts - no level 1, level 2 support personnel to deal with
- Flexible service level agreements to meet your needs
- Escalating is simple - just ask
Advantage 2: Level 3 and Level 4 Technical Consultants
- Highly experienced personnel to spare you the all-to-common call escalation nightmare when trying to get assistance with complex problems
- The technical consultants provide support and teach training classes giving our customers excellent communication and real-world experience in their daily interactions
Advantage 3: Comprehensive Call-Tracking System
- Captures complete history of the support call, eliminating the need for you to describe the same story repeatedly while resolving your problem
- Regular updates until the issue is resolved
- All calls are thoroughly documented, tracked, monitored and reported on
Advantage 4: Additional Support Tools
- PARSEC Group proprietary Online System Manager™ software is a powerful and proven tool enabling proactive system management, predictive maintenance and exception-based timely responsiveness
- Remote System Management is a scheduled proactive, consistent and persistent customizable plan allowing PARSEC Group to manage your systems from our office in Denver. Performance, security and day-to-day operations can be easily managed using VPN or a secure remote access.
For additional information, please contact us at 888-4PARSEC, send an e-mail to experts@parsec.com or use our inquiry form.