Our Trainers Consult, Our Consultants Train
SUN Solaris - Operating System Telephone Support
PARSEC Group's 24 x 7 support services can help you with questions and problems you may have related to the Solaris operating system and many layered software products.
PARSEC Group utilizes a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. Call history is recorded and detailed reports may be provided to you, in accordance with your service level agreement.
Our most common call topics include:
- Questions on Start-up & Shutdown
- Backup & Restore Procedures
- Detailed Queries on Process vs. System Logic
- Inquiries Regarding
- Proper Handling of Tapes
- Data Transfers
- File System Characteristics
- Requests for Setting up Networked Devices
- General Troubleshooting
- Scripting and Procedures
- Nominal Performance Recommendations
| ...and much more |
These are the kinds of situations every system administrator faces at one time or another and you'll want to have the advantage of having PARSEC Group on your team. For support of your Solaris systems, call (866) 3-PARSEC, (866) 372-7732.
PARSEC Group Advantages
Advantage 1: Responsiveness
PARSEC Group's support team is at your service 24 x 7. When you call PARSEC Group's support line, you are
directly connected to a live operator, who will put you in immediate contact with one of our on call technical
account managers. The technical account manager will efficiently work to resolve the issues based upon
the service level agreement you have with PARSEC Group.
Advantage 2: Comprehensive Call-Tracking System
PARSEC Group utilizes a comprehensive call-tracking system to monitor the progress of each call from first
contact through resolution of the issue(s). Our incident-tracking procedure captures the complete history of
your call, eliminating the need for you to describe the same story repeatedly while resolving your issue. You
receive regular updates as the technician works your issue to resolution. All calls are thoroughly documented,
tracked, monitored, and reported, and we can furnish a detailed report of the call to you in accordance with
your service level agreement.
Advantage 3: Senior-Level Technicians
PARSEC Group employs experienced technicians to handle support calls, giving you quick access to an expert
skill set. This spares you the all-too-common call escalation nightmare that can occur when you are trying to
get assistance on a complex problem. PARSEC Group's technicians are also consultants and trainers, which means
that they have real-world experience and an excellent ability to communicate.
Advantage 4: On-Shore Support
PARSEC Group has always provided "on-shore" support for its clients. We only provide
on shore support,
and we only have the highest level of technical expertise manning our support center. Since all
of our support personnel teach as well as support, you will not have to deal with communication issues.
Each of our support personnel has over 20 years experience in their field of expertise. This means that
all of our support personnel are only high end; you will not have to worry about dealing with the first
level call screeners that provide obstacles instead of help. Part of PARSEC Group’s mission statement
is to provide the highest level of customer service possible. And based upon our extremely high customer
retention rates and feedback that we receive from our customers, we are accomplishing that goal.
Contact PARSEC Group today at 888-4-PARSEC, by email to experts@parsec.com or via this inquiry form for assistance with your Solaris systems!.
