OpenVMS - Support
Can you imagine calling a support line and finding an expert on the other end? At PARSEC Group, readily available expertise is our commitment to our clients, and our trainers/consultants are on hand to meet your needs as they arise. Our technical account managers have an average of more than 24 years' worth of real-world experience, and they are trainers with excellent communication skills. Best of all, we're available 24 x 7 to help you resolve issues related to OpenVMS on VAX, Alpha and Itanium platforms.
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution of the issue(s). A complete call history is recorded and detailed reports can be provided.
PARSEC Group's proprietary Online System Manager (OSM) software is a powerful proactive tool that can help maximize system uptime.
Our most common call topics include:
- Questions on simple startup and backup/restore procedures
- Detailed queries about process versus system logic
- Uncertainties about proper handling of tapes, data transfers and file system characteristics
- Requests for setting up networked devices
- General troubleshooting
- Scripting and procedures
- Nominal performance recommendations
- Crash dump analysis
| ...and much more |
Everyone faces a crisis at some time or another, but PARSEC Group provides the resolution with a simple phone call.
For assistance with your OpenVMS systems, please contact us at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.
PARSEC Group Advantages
Advantage 1: Responsiveness
Our support team is at your service 24 x 7. When you call PARSEC Group's support line, you are directly connected to a live operator, who will put you in immediate contact with one of our on-call technical account managers. The manager will take your information and will efficiently work to resolve the issues based upon the service level agreement you have with us.
Advantage 2: Comprehensive Call-Tracking System
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution of the issue(s). Our incident-tracking procedure captures the complete history of your call, eliminating the need for you to describe the same story repeatedly while resolving your problem. You receive regular updates as the technician works your issue to resolution. All calls are thoroughly documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you.
Advantage 3: Senior-Level Technicians
PARSEC Group employs experienced technicians to handle support calls, giving you quick access to a expert skill set. This spares you the all-too-common call-escalation nightmare that can occur when you're trying to get assistance on a complex problem. Our technicians are also consultants and trainers, which means that they have real-world experience and an excellent ability to communicate.
Advantage 4: Online System Manager
You can include the use of PARSEC Group's own system management tool, Online
System Manager (OSM), while under contract for OpenVMS phone support services. For more details
on how OSM helps provide a proactive approach to system management, call us at 888-4-PARSEC.
