Our Trainers Consult, Our Consultants Train
OpenVMS - Operating System Telephone Support
Imagine your delight at calling a support line and finding an expert on the other end! At PARSEC Group, readily available expertise is our commitment to our clients, and our trainers/consultants are on hand to meet your needs as they arise. Our technical account managers have an average of more than 26 years' worth of real-world experience, and they are trainers with excellent communication skills. Best of all, we're available 24 x 7 to help you resolve issues related to the older versions of VMS up through the latest versions of OpenVMS on VAX, Alpha and Integrity platforms.
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution of the issue(s). A complete call history is recorded and detailed reports can be provided.
PARSEC Group's proprietary Online System Manager software is a powerful proactive tool that can help maximize system uptime.
Our most common call topics include:
- Questions on system startup and shutdown
- Backup/restore procedures
- Detailed queries about process versus system logic
- Uncertainties about proper handling of tapes, data transfers and file system characteristics
- Requests for setting up networked devices
- Multi-platform integration
- General troubleshooting
- Scripting and procedures
- Nominal performance recommendations
- Crash dump analysis
| ...and much more |
Everyone faces a crisis at some time or another, but PARSEC Group provides the resolution with a simple phone call. For support of your OpenVMS systems, call (866) 3-PARSEC, (866) 372-7732.
PARSEC Group Advantages
I do very much appreciate PARSEC's quick response to our inquiry. We'll definitely keep the contact information. Thanks also to Paul Williams for his assistance! Very impressed with the way our call was handled.
Scott N. Assistant Director in the Services Industry
Advantage 1: Responsiveness
Our support team is at your service 24 x 7. When you call PARSEC Group's support line, you are directly
connected to a live operator, who will put you in immediate contact with one of our on-call technical account
managers. The technical account manager will efficiently work to resolve the issues based upon
the service level agreement you have with us.
Advantage 2: Comprehensive Call-Tracking System
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through
resolution of the issue(s). Our incident-tracking procedure captures the complete history of your call,
eliminating the need for you to describe the same story repeatedly while resolving your problem. You
receive regular updates as the technician works your issue to resolution. All calls are thoroughly
documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you.
Advantage 3: Senior-Level Technicians
PARSEC Group employs experienced technicians to handle support calls, giving you quick access to a expert
skill set. This spares you the all-too-common call-escalation nightmare that can occur when you're trying to
get assistance on a complex problem. Our technicians are also consultants and trainers, which means that they
have real-world experience and an excellent ability to communicate.
I would like to personally offer up some glowing praises for Lori Spencer. She was not only as knowledgeable as I could possibly ask for, but also had great customer service skills and a very friendly and understanding attitude. If I can pile any more praise on her, please let me know, I will be happy to go out of my way to do so.
Jason H. IT Analyst in the Manufacturing Industry.
Advantage 4: On-Shore Support
PARSEC Group has always provided "on-shore" support for its clients. We only provide
on shore support,
and we only have the highest level of technical expertise manning our support center. Since all
of our support personnel teach as well as support, you will not have to deal with communication issues.
Each of our support personnel has over 20 years experience in their field of expertise. This means that
all of our support personnel are only high end; you will not have to worry about dealing with the first
level call screeners that provide obstacles instead of help. Part of PARSEC Group’s mission statement
is to provide the highest level of customer service possible. And based upon our extremely high customer
retention rates and feedback that we receive from our customers, we are accomplishing that goal.
Advantage 5: Online System Manager
You can include the use of PARSEC Group's own system management tool, Online
System Manager (OSM), while under contract for OpenVMS phone support services. For more details
on how OSM helps provide a proactive approach to system management, call us at 888-4-PARSEC.
For assistance with your OpenVMS systems, please contact our sales staff at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.
