Microsoft - Support

PARSEC Group's 24 x 7 support services can help you with questions and problems you may have related to the Microsoft's operating systems and applications.

We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. A complete call history is recorded and detailed reports can be furnished according to your service level agreement.

Common Call Topics

These are the kinds of situations everyone faces at some time or another and you'll want the advantage of having PARSEC Group on your team.

• Questions about simple desktop processes
• Windows 2000 and 2003 Servers
• Disaster recovery
• Spam detection
• Performance issues
• Requests for setting up networked devices
• Troubleshooting
• Virus infiltration
• Nominal performance recommendations
  ...and much more

For assistance with your Microsoft operating systems, please contact us at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.

PARSEC Group Advantages

Advantage 1: Responsiveness
Our support team is at your service 24 x 7. When you call PARSEC Group's support line, you are directly connected to a live operator, who will put you in immediate contact with one of our on-call technical account managers. The manager will take your information and will efficiently work to resolve the issues based upon the service level agreement you have with us.

Advantage 2: Comprehensive Call-Tracking System
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution of the issue(s). Our incident-tracking procedure captures the complete history of your call, eliminating the need for you to describe the same story repeatedly while resolving your problem. You receive regular updates as the technician works your issue to resolution. All calls are thoroughly documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you.

Advantage 3: Senior-Level Technicians
PARSEC Group employs only experienced technicians to handle support calls, giving you quick access to a strong skill set. This spares you the all too common call-escalation nightmare that can occur when you're trying to get assistance on a complex problem. Our technicians are also consultants and trainers, which means that they have real-world experience and an excellent ability to communicate.