SUSE Linux - Support
PARSEC Group's 24 x 7 Support Services can help you troubleshoot your SUSE Linux operating systems and applications. We provide expert advice and our Support Services range from augmenting the knowledge of your own System Administrator to our Linux Gurus remotely managing your system.
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. The details of each incident are recorded and maintained on file, so you can track your problems and resolutions. Detailed reports can be furnished according to your Service Level Agreement.
Common Call Topics
No matter how comprehensive your knowledge is, sometimes everyone can use a second opinion. PARSEC Group can help you find the answer to any question, but some of the more common problems we tackle include:
- Questions about simple procedures and processes
- Troubleshooting
- Scalability issues
- Web/mail/LAMP issues and setup
- Security
- Windows compatibility/interopability and integration challenges
- Setting up networked devices
- File and Print Services
- VMware and XEN Virtualization issues
- AppArmor questions
- RPM and RUG challenges
- YaST administrative tools
- Terminal and Shell Server issues
- Application Recovery questions
- iSCSI Target Provision, Samba and NFS challenges
- Virus infiltration
- Capacity/scale planning and performance recommendations
...and much more
For assistance with your SUSE Linux systems, please contact us at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.
