Our Trainers Consult, Our Consultants Train
SUSE Linux - Operating System Telephone Support
PARSEC Group's 24 x 7 Support Services can help you troubleshoot your SUSE Linux operating systems and applications. We provide expert advice and our Support Services range from augmenting the knowledge of your own System Administrator to our Linux Gurus remotely managing your system.
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through resolution. The details of each incident are recorded and maintained on file, so you can track your problems and resolutions. Detailed reports can be furnished according to your Service Level Agreement.
Common Call Topics
No matter how comprehensive your knowledge is, sometimes everyone can use a second opinion. PARSEC Group can help you find the answer to any question, but some of the more common problems we tackle include:
- Questions about simple procedures and processes
- Troubleshooting
- Scalability issues
- Web/mail/LAMP issues and setup
- Security
- Windows compatibility/interopability and integration challenges
- Setting up networked devices
- File and Print Services
- VMware and XEN Virtualization issues
- AppArmor questions
- RPM and RUG challenges
- YaST administrative tools
- Terminal and Shell Server issues
- Application Recovery questions
- iSCSI Target Provision, Samba and NFS challenges
- Virus infiltration
- Capacity/scale planning and performance recommendations
| ...and much more |
For support of your SUSE Linux systems, call (866) 3-PARSEC, (866) 372-7732.
PARSEC Group Advantages
Advantage 1: Responsiveness
Our support team is at your service 24 x 7. When you call PARSEC Group's support line, you are directly
connected to a live operator, who will put you in immediate contact with one of our on-call technical
account managers. The technical account manager will efficiently work to resolve the issues based upon
the service level agreement you have with us.
Advantage 2: Comprehensive Call-Tracking System
We use a comprehensive call-tracking system to monitor the progress of each call from first contact through
resolution of the issue(s). Our incident-tracking procedure captures the complete history of your call,
eliminating the need for you to describe the same story repeatedly while resolving your problem. You
receive regular updates as the technician works your issue to resolution. All calls are thoroughly
documented, tracked, monitored, and reported, and we can furnish a detailed report of the call to you.
Advantage 3: Senior-Level Technicians
PARSEC Group employs only experienced technicians to handle support calls, giving you quick access to a strong
skill set. This spares you the all too common call-escalation nightmare that can occur when you're trying to
get assistance on a complex problem. Our technicians are also consultants and trainers, which means that they
have real-world experience and an excellent ability to communicate.
Advantage 4: On-Shore Support
PARSEC Group has always provided "on-shore" support for its clients. We only provide
on shore support,
and we only have the highest level of technical expertise manning our support center. Since all
of our support personnel teach as well as support, you will not have to deal with communication issues.
Each of our support personnel has over 20 years experience in their field of expertise. This means that
all of our support personnel are only high end; you will not have to worry about dealing with the first
level call screeners that provide obstacles instead of help. Part of PARSEC Group’s mission statement
is to provide the highest level of customer service possible. And based upon our extremely high customer
retention rates and feedback that we receive from our customers, we are accomplishing that goal.
For assistance with your SUSE Linux systems, please contact our sales staff at 888-4-PARSEC, send e-mail to experts@parsec.com or use our inquiry form.
